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WELCOME TO OUR FAQ SECTION!

We hope by providing you with these Frequently Asked Questions you will discover the reason for your specific problem. We are gradually putting together a list of questions that we are being asked by our clients; feel free to mail us if you have any others! Use the menu on the left to navigate among the various headings of this section.



Accessing my e-mail via Outlook (or other desktop e-mail client)


Here are the details to use when creating a new e-mail account inside Outlook. Other e-mail clients such as Eudora, Evolution, MS Mail and thunderbird will be very similar.

Main settings you need:
  • Incoming POP Server: pop.your-domain.com (port 110)
  • Outgoing SMTP Server: smtp.your-domain.com (port 587)
  • Username: email address (of the mailbox you wish to access)
  • Password: your email account's password
Note: You can use our outgoing mail server (SMTP) settings if your e-mail programm (eg. Outlook) supported SMTP authentication. Please remember however that we strongly recommend that you use your own ISP’s outgoing SMTP server to send your mail to reduce your ISP and Hosting related costs.
  1. Launch Microsoft Outlook/Express
  2. Select 'Tools' from the top menu bar
  3. Select 'Accounts'
  4. Select the 'Mail' tab
  5. Click the 'Add' button; Select 'Mail'; The Internet Connection Wizard will appear
  6. Enter your name (to appear in your emails)
  7. Enter your email address
  8. Enter the email server names information as per sample configuration above
  9. Enter you Account Name as username@your-domain.com and Password
  10. Your Outlook/Express mail program should now be setup

Enabling SMTP Authentication:
  1. Select 'Tools' from the top menu bar
  2. Select 'Accounts'
  3. Select the 'Mail' tab
  4. Double click on the mail account to open 'Properties'
  5. Select the second tab 'Servers'
  6. Select 'My server requires authentication' under the 'Outgoing Mail Server' section
  7. Click on 'Settings' and ensure that the 'Use same settings as my incoming mail server' checkbox is selected
  8. Select the 'Advanced' tab
  9. Set the Outgoing Server (SMTP) port to 587
  10. The Incoming Server (POP) port should be set to the default setting, 110
  11. Select 'OK' to complete the change



How to Attach a file or other item to an e-mail message


Attachments are files or items that can be sent as part of an e-mail message. This article explains

Where do attachments appear in my message?

Where attachments appear in your message depends on the format in which you compose the message:

  • If the message format is HTML or plain text, attachments appear in the attachment box below the Subject line.



  • If the message format is Rich Text, attachments appear in the body of the message. Even though the file appears to be embedded in the message, it is actually still a separate attachment.



The format in which a message is composed is indicated in the title bar at the top of the message.



Attach a file to a message

  1. On the File menu, click New, and then click Mail Message.
  2. On the Message tab, in the Include group, click Attach File.



  3. In the Insert File dialog box, browse to and select the file that you want to attach, and then click Insert.

    If you don't see the file that you want in the appropriate folder, make sure that All files (*.*) is selected in the Files of type box, and that Windows Explorer is configured to show file name extensions.

IMPORTANT By default, Outlook blocks potentially unsafe attachments (including .bat, .exe, .vbs, and .js files) that might contain viruses. If you attach such a file to an e-mail message, you will be asked whether you want to send a potentially unsafe attachment. If you answer Yes, Outlook will send the attachment. If you answer No, you can then remove the potentially unsafe attachment.



Attachment size limitations

Outlook does not impose any size limit on attachments. However, most e-mail server administrators and Internet service providers (ISPs) do set limits on the overall message size, which is the sum of all attachments plus the content of the message itself. Typically, premium-level services provide more e-mail file storage space and allow larger messages than standard-level services. For more information on the maximum allowed message size, contact your ISP or the e-mail server administrator in your organization.

If you are attaching a very large file, you should first compress the file by using a zip program. Outlook files that are saved in the default Open XML Formats with the following file extensions are automatically zipped: .docx, .dotx, .xlsx, .xltx, .pptx, .potx, and .ppsx.

Problems with .zip files

If files that you attach are zipped when you do not expect them to be, check to see whether a zip utility has been installed in Outlook as a COM add-in. You can disable this sort of add-in by doing the following:

  1. On the Tools menu, click Trust Center, and then click Add-ins.
  2. In the Manage list, click COM Add-Ins
Attach an item to a message

You can attach items and other messages to a new message:

  1. On the File menu, click New, and then click Mail Message.
  2. On the Message tab, in the Include group, click Attach Item.



  3. In the Look in list, click the folder that contains the item that you want to attach.
  4. Click the item that you want, and then click OK.



Why Should I Upgrade My Browser?


There are a host of reasons to upgrade your browser. Assuming most people using an out of date browser are using Internet Explorer 6, as it ships with Windows XP and still holds a 17% market share. Here are some reasons to upgrade:
  • In short, Internet Explorer 6 is an out of date browser that doesn’t recognise many modern techniques for building websites. As a result, web developers tend to support IE6 at the expense of using techniques that could save them time and effort whilst allowing more creative design.

  • IE6 is also less secure than it’s successors. Although it is still patched with Windows XP Service packs, the latest of which was released in April 2008, support will not continue forever. Internet Explorer 8 was released in March 2009, meaning that IE6, first released in 2001, is now 2 generations old. Microsoft have enough to worry about without supporting an obsolete browser as well.

  • IE6 has less features than its successors – most notably it lacks tabbed browsing, meaning you need a new window for every site you want to visit at the same time. In IE7+ you can have multiple sites open in the same window.

  • Less web developers are supporting IE6 all the time. Sticking with this browser means you will notice more and more sites that look broken.

  • It costs nothing to upgrade. You can upgrade to a newer version of Internet Explorer, or try one of the other browsers on offer: Mozilla Firefox, Safari, Opera and Google Chrome are just a few.



How to download Flash Player


Adobe Flash Player is the standard for delivering high-impact, rich Web content. Designs, animation, and application user interfaces are deployed immediately across all browsers and platforms, attracting and engaging users with a rich Web experience.

Adobe recommends that all Flash Player users upgrade to the most recent version of the player through the Player Download Center to take advantage of security updates.

Click here to download Flash Player...



Free easy to use Anti-Virus protection


AVG Anti-Virus Free Edition is an anti-virus protection tool available free of charge to home users. Rapid virus database updates are available for the lifetime of the product, thereby providing the high level of detection capability.

The new 9.0 edition is faster, safer and easier to use. AVG Anti-Virus Free Edition gives you free rock solid protection for your basic security needs. The combined anti-virus/anti-spyware scanner in AVG Anti-Virus Free Edition runs up to 50% faster than earlier versions and doesn't get in your way. AVG Anti-Virus Free Edition also delivers new anti-phishing detection techniques, which can quickly and accurately determine whether or not a web page is hosting a phishing attack. Additionally, version 9.0 comes with basic anti-rootkit protection to ensure protection against sophisticated hidden threats.

AVG Free provides the bare necessities when it comes to security, but that should be enough for most Windows users.
  • Surf, and search with confidence, while LinkScanner® keeps you safe from harmful sites
  • Get online and offline protection from viruses, spyware, and other nasties
  • Enjoy consistently high-speed PC performance with the new enhanced virus scanner
  • Automatic updates keep your protection current
  • Compatible with Windows XP, Vista, and Windows 7

Click here to download AVG Anti-Virus Free Edition...